Privacy Policy

1. Information We Collect

• Account & User Information: First Name, Last Name, Email Address, and Mobile Number of your authorized users.
• Company/Business Information: Company Name, GST/PAN details, registered addresses, and corporate banking details you input into your profile.
• Device & Technical Information: Device type, OS version, browser type, and timezone collected automatically during platform usage.
• Customer-Entered CRM Data: Information regarding your leads, quotations, and clients that you process using the Service.
• Billing/Subscription Information: Details related to your Pravyon subscription tier and payment history.

2. How We Obtain Information

We collect information directly from you when you register, configure your account, or input data into the Service. We also collect technical data automatically when you interact with the platform.

3. Purposes of Processing

We use the information for:

• Service Delivery: To provide, host, and operate the CRM/ERP platform.
• Security & Account Protection: To authenticate users and prevent fraud.
• Customer Support: To assist you with technical issues.
• Product Improvement: To analyze usage and improve our features.
• Legal & Compliance Purposes: To comply with applicable laws and defend legal claims.

4. Data Sharing and Third Parties

• Third-Party Service Providers: We share data with trusted infrastructure providers necessary to host the Service, who are bound by confidentiality.
• Integrations Initiated by Customers: If you authorize third-party integrations, data may be shared with them subject to their privacy policies.
• Legal Requirements: We may disclose data if required by law.

We do not sell your personal or corporate data.

5. Data Retention and Deletion

• Active Accounts: Data is retained while your account is active.
• Post-Expiry: After your subscription expires, your data is subject to our 90-day retention policy, after which it will be deleted or anonymized, subject to legal obligations.
• Residual Retention: Residual copies may remain temporarily in backups, logs, disaster-recovery systems, or other residual storage according to legitimate operational, security, and legal retention processes.

6. Your Privacy Rights

Depending on applicable data-protection laws (including India's Digital Personal Data Protection Act, 2023, where applicable), you may have rights to access, correct, or request deletion of personal data.

To make a request, contact our grievance mechanism at: hello@pravyon.com.

7. Cookies, Security, and Changes

• Cookies: We may use cookies and similar technologies to maintain sessions and secure the Service.
• Security: We use reasonable technical and organizational safeguards to protect data. We cannot promise absolute security.
• Changes: We may update this policy and will notify you of material changes.

8. Contact Information & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your data, please contact our Grievance Officer at: